Deltech Furnaces Quality Manual
We are an ISO 9001:2015 certified company
Deltech Furnaces Quality Manual
1007 East 75th Avenue, Unit E
Denver CO, 80229
Table of Contents
2.1. QMS Scope 3
2.2. Nonapplicable Clauses 3
3.1. Commitment 3
3.2. Quality Policy 4
3.3. Objectives 4
4.1. Overview 5
4.2. Roles, Responsibilities, and Authorities 6
4.3. Quality Planning 6
4.4. Resource Management 7
4.5. Monitoring, Measurement, Evaluation, and Analysis 8
4.6 Continual Improvement 9
5.1. Primary Processes 9
5.1.1. Sales 9
5.1.2. Design 10
5.1.3. Purchasing 10
5.1.4. Receiving and Shipping 11
5.1.5. Production 12
5.2. Support Processes 13
5.2.1. Training and Competence 13
5.2.2. Documented Information 13
5.2.3. Calibration 14
5.2.4. Nonconformity and Corrective Action 14
5.2.5. Internal Audits 15
5.2.6. Leadership and Management 16
Deltech is a family and woman owned small business incorporated in 1968. Members of the Stevenson family are part of the day-to-day operations in management, sales, engineering, and production.
Deltech has always made its home in Denver, and is today located in a new facility designed specifically to optimize our manufacturing processes. We have the space and equipment to build even the largest and most complex of high temperature resistance furnaces.
Deltech manufactures standard and custom electric resistance lab scale and production furnaces and control systems for operating temperatures from 1400º C to 2000ºC in air, inert atmospheres (with and without vacuum assisted evacuation), and under positive pressures. We offer a special “RS” line for glass melting applications. We also maintain stock and supply related spare parts including reline kits, heating elements, thermocouples, and ceramics including hearth plates. We sell, install, and service our products domestically and internationally. Deltech has established a reputation for taking on the unique projects that others will not, and without the customary charges for the engineering time required for custom designs.
Deltech, Inc.’s Quality Management System (QMS) applies to the operations conducted at 1007 East 75th Avenue, Unit E, Denver, CO 80229. The QMS has been designed to comply with the requirements of ISO 9001:2015, to ensure consistent quality of products and services. Deltech’s scope includes the physical boundaries as described above and the applicable processes being performed. Management has also considered the internal and external issues, the requirements of relevant interested parties, and the products and services offered to determine the scope of the QMS; all of which are documented in the QMS Overview worksheet of the QMS Planning Tool. The scope of the QMS includes:
The design and manufacture of electric laboratory and production scale furnaces and related control systems.
All clauses are applicable to the scope of our QMS.
Quality begins with customer expectations and ends with customer satisfaction. We achieve quality and compliance to all requirements by involving our employees, customers, and external providers in a process of continual improvement.
Sales -> Design -> Purchasing -> Receiving -> Production -> Shipping
Sales -> Purchasing -> Receiving -> Production -> Shipping